Shipping policy

SHIPPING POLICY (USA)

We currently ship within the United States. Here’s everything you need to know about shipping times, costs, and tracking.


Shipping Costs (U.S.)

We offer two shipping options at checkout:

  • US Domestic — Regular: FREE

  • US Domestic — Express: £4.99 (shown in your checkout currency)

Shipping options may vary slightly depending on your address and order size.


Processing Time (Before Your Order Ships)

All orders need time to be prepared before shipping.

  • Processing time: 1–5 business days

  • Large orders (200+ items): 5–10 business days

Business days = Monday–Friday (excluding public holidays).


Delivery Time (After It Ships)

Once your order is shipped, estimated delivery times are:

  • Regular Shipping: 2–4 business days

  • Express Shipping: 1–3 business days

Delivery times are estimates and can be affected by carrier delays, peak seasons, weather, or address issues.


Carrier

Orders are shipped using USPS.


Tracking

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number.


Changing or Cancelling an Order

You can request an address change or cancellation within the first 2 hours after placing your order.

After that, your order may already be in processing and we may not be able to:

  • edit the address, or

  • cancel the order

Tip: Please double-check your address (including apartment/unit number) before placing your order.


Address Accuracy & Undeliverable Packages

Customers are responsible for providing a complete and correct shipping address.

If a package is returned or cannot be delivered due to:

  • incorrect/incomplete address

  • missing apartment/unit number

  • other address errors

you may be responsible for reshipping costs.


Shipping Delays or Delivery Issues

If your tracking shows a delay, or if it says “Delivered” but you didn’t receive it, contact us right away so we can help.

Please contact us within 30 days of the estimated delivery date for any delivery issues.


Contact Us

Email: team@olveia.com